Frequently Asked Questions

Listed below are answers to questions we often are asked. If you would like additional information, please contact us at info@printedculture.com

Q: How long will it take to get my order delivered?
A: Orders are processed and shipped within 7 working days. We ground ship all U.S. domestic orders.

Q: Can I place my order by phone?
A: No, all sales are done via our website. Retailers, please contact info@printedculture.com to set up an account.

Q: What payment methods are acceptable?
A: We accept Visa, MasterCard and AMEX.

Q: Will I receive an order confirmation after my order is placed?
A: Yes, a sales receipt will be emailed to you confirming your transaction.

Q: Can you ship to me overnight?
A: Yes, we offer next-day service. You select your shipping method at checkout.

Q: Can I ship to a PO Box?
A: No, we cannot ship to PO Boxes.

Q: Are there quantity discounts?
A: We offer groups and organizations the ability to request pricing for multiple orders. Please contact Printed Culture for more information: info@printedculture.com.

Q: How do I know when my product has been shipped?
A: Shipping notification will be sent to you via email with tracking information.

Q: Can I order a product I have previously purchased?
A: Yes. Once you have ordered from us, we keep your profile archived so you can re-order and also make changes to your profile.

Q: Can I change the shipping address once it’s been placed?
A: No. You must cancel your order and re-order to recalculate tax and/or a new shipping rate.

Q: Can I combine orders once an order is placed?
A: No, once an order has been placed, it can’t be modified.